Zoom Acquires AI Automation Company Solvvy

Share post:

Zoom is in the process of buying Solvvy, a California-based conversation AI and automation solutions company.

Zoom’s acquisition of Solvvy will enable the company to integrate Solvvy’s software and team into its contact center platform offering.

Contact centers include one or more call centers but they can also include other types of customer contact channels, including e-mails, web chats and social media interactions. The aim of such an initiative is to provide customers with efficient and effective technical support.

Velchamy Sankarlingam, president of product and engineering at Zoom, said the acquisition of Solvvy will help the company provide its customers with “automated, integrated and easy-to-deploy” contact center software.

“With our shared focus and priorities, we will be able to capitalize on new opportunities in contact center and customer support, and long-term, we see tremendous potential to unlock new opportunities where highly personalized video-based service can be a key differentiator,” Sankarlingam wrote in a blog post.

Financial terms of the acquisition are not being disclosed, with the deal expected to close in the first half of 2023.

The sources for this piece include an article in ComputerWorld.

SUBSCRIBE NOW

Related articles

Intel’s contract manufacturing hits setback with quality issues

Intel’s contract manufacturing business has encountered a major setback after silicon wafers produced for Broadcom failed to meet...

Dell has another major round of layoffs

Dell has initiated another round of layoffs, affecting a significant number of employees, including long-term company veterans. HR...

Intel to lay off Over 15,000 employees in major cost-cutting move

Intel has announced a significant downsizing of its workforce, laying off over 15,000 employees as part of a...

Costs from Global CrowdStrike Outage Could Exceed $1 Billion

The global tech outage caused by a faulty CrowdStrike update on Friday could result in damages exceeding $1...

Become a member

New, Relevant Tech Stories. Our article selection is done by industry professionals. Our writers summarize them to give you the key takeaways