July 11, 2023
Businesses are facing challenges as they adopt AI co-pilots, which are tools that work alongside a company’s IT offerings and can automate specific tasks.
One challenge is that AI co-pilots can cause confusion for employees who want a single interface to complete tasks. Another challenge is that AI co-pilots could pose risks of private company data being used in public training models for generative AI tools, which could raise governance concerns.
Equinix, a data-center company, said it has received proposals for generative AI co-pilot strategies and is trying to figure out how these co-pilots can work together. IT sellers are also feeling pressured to enter the AI market, but some release incomplete features without proper privacy and security measures, raising security concerns about customer data usage.
Gartner analyst Arun Chandrasekaran said that around 20% of independent software vendors have entered the generative AI market since the launch of ChatGPT. This rapid growth emphasizes the need for IT sellers to adopt generative AI quickly.
Other tech executives, on the other hand are carefully evaluating new generative AI tools to identify compelling options while distinguishing them from hype-driven solutions.
The sources for this piece include an article in WallStreetJournal.
