December 21, 2022
ChatGPT, the reported common enemy of humanity, who is perceived to be coming for jobs and making children lazy, may not be an enemy in the long run due to its ability to negotiate bills.
With the release of DoNotPay, a chatbot in ChatGPT, DoNotPay CEO Joshua Browder attempted to make chatGPT humanity’s darling. DoNotPay positions itself as a consumer advocate, primarily by providing templates to help users obtain refunds from businesses.
DoNotPay’s chatGPT negotiated with a Comcast Corporation agent without any human assistance during an experiment. The ChatGPT bot negotiated a $120 credit on their cable bill with Comcast chat. It did so by exaggerating service outages and using hyperbole to secure a $10 monthly discount on an engineer’s Comcast internet service using templates generated from a prompt ask. Although the AI exaggerated internet outages, this is a strategy that some customers use.
Nonetheless, Browder acknowledged that the chatGPT could be improved, given that it stated things like insert email address. It’s also “a little too polite,” responding to everything during the conversation.
A DoNotPay subscription costs $3 per month, but you pay $36 in advance as a yearly membership fee. It will be made public soon and will work with online forms, email, and chat.
The sources for this piece include an article in Vice.
