September 27, 2022
According to a report by Synergy Research Group, spending on premise and cloud collaboration has increased by 8% from 2021 onwards and is now approaching $15 billion per quarter.
The report shows a decrease in the amount of collaboration investment in the on-premise sector of the market, which now accounts for only 20% of the total volume, compared to 30% two years ago.
Although spending on hosted and cloud services continues to grow, only a small group of high-growth services is driving the market. These include uCaaS, CCaaS and CPaaS, which together grew 17% year-on-year and are now responsible for just over $7 billion in quarterly spending.
In terms of worldwide sales in the second quarter, Microsoft took the top spot due to its broad portfolio of collaboration products and services. Cisco took second place while Zoom, Twilio, RingCentral, NICE, Five9 and Sinch were included in the top eight.
“The impacts of the pandemic opened a tremendous new market opportunity within collaboration, especially in video conferencing services and devices, rapidly driving change that would otherwise have taken a decade to achieve. The collaboration market continues to evolve rapidly as new technologies and services emerge that increase both management capabilities and productivity of in-office, remote and hybrid workers,” said Jeremy Duke, founder and chief analyst of Synergy Research Group.
The sources for this piece include an article in SRGRESEARCH.
