Business Insider revealed that dozens of employees and executives of the Google Payments team have left in recent months.<\/p>\n\n\n\n
The most notable of these departures was payments chief Caesar Sengupta after the failed test of a new Google Pay app that replaced the old service with a brand new one.<\/p>\n\n\n\n
Sengupta took over the payments division that oversees the Google Pay app and Google’s broader payment infrastructure in 2018, and he pushed for the launch of a new Google Pay app in November 2020, a service that many criticized as poor compared to what Google had before.<\/p>\n\n\n\n
Some of its flaws include using SMS instead of a Google account, eliminating support for multiple accounts, which was unreliable as users on the new app could not send money to users on the old app, and many more.<\/p>\n\n\n\n
According to the report, staff are worried about further restructuring and slower progress as many senior team members are said to have left.<\/p>\n\n\n