Almost 60% of users believe they have technical issues IT can’t fix. This highlights a major problem that entails the inability of technology to meet employees’ expectations.<\/p>\n
Despite 67% of people commending IT for doing a fantastic job, the fact that employees have technical problems IT can’t solve comes with consequences for organizations.<\/p>\n
Some of the consequences include impacting employees’ ability to do their jobs,<\/p>\n
To solve this problem, organizations need to focus on user experience. The fact that the IT department is largely underfunded has prevented organizations from looking into the user experience.<\/p>\n
To guarantee user experience, organizations need to create a shift in how technology experience is being conceived.<\/p>\n
Organizations can solve the problem by developing a better understanding of employees’ in-environment experiences and getting more proactive in resolving long-running employee-experience-impacting problems.<\/p>\n