Zoom is in the process of buying Solvvy, a California-based conversation AI and automation solutions company.<\/p>\n
Zoom’s acquisition of Solvvy will enable the company to integrate Solvvy’s software and team into its contact center platform offering.<\/p>\n
Contact centers include one or more call centers but they can also include other types of customer contact channels, including e-mails, web chats and social media interactions. The aim of such an initiative is to provide customers with efficient and effective technical support.<\/p>\n
Velchamy Sankarlingam, president of product and engineering at Zoom, said the acquisition of Solvvy will help the company provide its customers with “automated, integrated and easy-to-deploy” contact center software.<\/p>\n
“With our shared focus and priorities, we will be able to capitalize on new opportunities in contact center and customer support, and long-term, we see tremendous potential to unlock new opportunities where highly personalized video-based service can be a key differentiator,” Sankarlingam wrote in a blog post.<\/p>\n
Financial terms of the acquisition are not being disclosed, with the deal expected to close in the first half of 2023.<\/p>\n