{"id":38854,"date":"2023-06-08T06:37:30","date_gmt":"2023-06-08T10:37:30","guid":{"rendered":"https:\/\/www.technewsday.com\/?p=38854"},"modified":"2023-06-09T08:33:52","modified_gmt":"2023-06-09T12:33:52","slug":"twilio-collaborates-with-google-cloud-ai-technology","status":"publish","type":"post","link":"https:\/\/technewsday.com\/staging\/twilio-collaborates-with-google-cloud-ai-technology\/","title":{"rendered":"Twilio collaborates with Google Cloud AI technology"},"content":{"rendered":"<p data-ar-index=\"1\">Twilio and Google Cloud are partnering to improve Twilio Flex, Twilio\u2019s flagship product.<\/p>\n<p data-ar-index=\"2\">The partnership will integrate Google Cloud&#8217;s AI technology into Twilio Flex to enhance contact center services, sales, and in-app support. It will also enable businesses to offer customer assistance in multiple languages, making their contact centers more efficient.<\/p>\n<p data-ar-index=\"3\">Meir Amiel, Twilio&#8217;s Senior Vice President of Product and Engineering for Data &amp; Applications expressed excitement about the partnership with Google Cloud. He emphasized the objective of merging Twilio&#8217;s customer interaction platform data with Google Cloud&#8217;s Vertex AI models to provide generative AI capabilities to organizations. With a dedication to continuous innovation, this integration promises to improve contact center experiences and marketing automation.<\/p>\n<p data-ar-index=\"4\">The integration makes use of generative AI to enhance customer support interactions. During these encounters, the AI suggests the optimal next step based on the customer&#8217;s history and needs. Following the completion of the encounter, the AI system develops a thorough customer profile based on after-call summaries and sentiment analysis.<\/p>\n<p data-ar-index=\"5\">The sources for this piece include an article in <a href=\"https:\/\/www.axios.com\/2023\/06\/07\/twilio-google-cloud-ai-customer-service\" target=\"_blank\" rel=\"noopener\">Axios<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Twilio and Google Cloud are partnering to improve Twilio Flex, Twilio\u2019s flagship product. The partnership will integrate Google Cloud&#8217;s AI technology into Twilio Flex to enhance contact center services, sales, and in-app support. It will also enable businesses to offer customer assistance in multiple languages, making their contact centers more efficient. Meir Amiel, Twilio&#8217;s Senior [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[19],"tags":[400,648],"class_list":["post-38854","post","type-post","status-publish","format-standard","hentry","category-cloud","tag-google-cloud","tag-twilio"],"acf":[],"_links":{"self":[{"href":"https:\/\/technewsday.com\/staging\/wp-json\/wp\/v2\/posts\/38854","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/technewsday.com\/staging\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/technewsday.com\/staging\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/technewsday.com\/staging\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/technewsday.com\/staging\/wp-json\/wp\/v2\/comments?post=38854"}],"version-history":[{"count":1,"href":"https:\/\/technewsday.com\/staging\/wp-json\/wp\/v2\/posts\/38854\/revisions"}],"predecessor-version":[{"id":38855,"href":"https:\/\/technewsday.com\/staging\/wp-json\/wp\/v2\/posts\/38854\/revisions\/38855"}],"wp:attachment":[{"href":"https:\/\/technewsday.com\/staging\/wp-json\/wp\/v2\/media?parent=38854"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/technewsday.com\/staging\/wp-json\/wp\/v2\/categories?post=38854"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/technewsday.com\/staging\/wp-json\/wp\/v2\/tags?post=38854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}