September 1, 2021

J.D. Power has found that struggles connecting smartphones to in-car infotainment systems are the number one consumer complaint of drivers.

The new Initial Quality Study focuses on the challenges automakers face when trying to turn their cars into smartphones on wheels.

J.D. Power says disruptions to the electronic and infotainment systems account for six of every ten most complaints from U.S. buyers of 2021 vehicles.

Voice recognition systems, which had been the top issue since 2012, ranked second among the most urgent complaints out of nearly 111,000 respondents. This year’s decline is due to drivers now using voice commands on their phones, effectively bypassing in-vehicle systems.

In third place are complaints about touchscreens on the dashboard.

J.D. Power’s Initial Quality Study is used by automakers as a scorecard for product design and manufacturing quality, while the top ratings for brands or models are mostly used in advertising.

For more information, view the original story from Reuters.